How Spirit Casino Looks After Your Data

What We Collect and Why

When you open an account with Spirit Casino, we ask for the basics: full name, date of birth, email address, mobile number and residential address. This is not optional paperwork. It is how we confirm you are 18 or over, resident in Australia, and the genuine account holder before any real-money play begins.

During account verification, sometimes called KYC (know your customer), we may request a copy of a government-issued photo ID such as a driver licence or passport, plus a recent utility bill or bank statement to confirm your address. If you deposit by card, PayID or bank transfer, we may also ask for proof that the payment method belongs to you, such as a screenshot of your PayID registration or the front of a bank card with the middle digits masked. This protects you as much as it protects us: it stops someone else's card or PayID being used on your account.

• Identity details: name, date of birth, address, contact information
• Verification documents: photo ID, proof of address, proof of payment ownership
• Financial data: deposit and withdrawal history, payment method details, transaction amounts in AUD
• Technical data: IP address, device type, browser, session logs and login times
• Gameplay data: games played, session length, wagers and bonus usage
• Support records: chat transcripts and emails when you contact our team

Payments and Financial Data

Spirit Casino supports PayID, POLi, Visa, Mastercard, Neosurf, bank transfer, Bitcoin and USDT. Each method carries its own data trail. Card and bank transactions pass through payment processors who share confirmation data with us, such as the last four digits of a card or the reference number on a PayID transfer, but we do not store full card numbers on our own servers. Crypto deposits are recorded against the wallet address used, which we may ask you to confirm ownership of if a withdrawal looks unusual. We keep transaction records for as long as required to meet anti-fraud and accounting obligations, and to resolve any dispute over a deposit or withdrawal.

Security Commitments

We encrypt data in transit using industry-standard SSL/TLS protocols, and store verification documents and financial records on access-controlled systems rather than in open file storage. Staff access to personal data is limited to what is needed for the task at hand: a support agent handling a withdrawal query does not need to see your full identity file, and vice versa. We run regular reviews of who has access to what, and we do not sell player data to third parties for marketing purposes.

No online system is completely immune to risk, and we do not claim otherwise. What we commit to is limiting the data we collect to what verification and payment processing genuinely require, and holding it under access controls rather than leaving it exposed.

Cookies and Tracking

Our site uses cookies to keep you logged in between pages, remember your language and display preferences, and understand which games and promotions are actually being used so we can keep the lounge relevant for Australian players. Some cookies are essential for the site to function, such as session cookies that hold your login state. Others are analytics cookies that help us see traffic patterns, and a smaller set support marketing measurement for players who have opted in.

You can control or clear cookies through your browser settings at any time. Blocking essential cookies may stop parts of the site working correctly, including staying logged in or loading your game history.

Data Retention and Your Rights

We retain account, verification and transaction data for as long as your account is active, and for a further period after closure to meet financial record-keeping and anti-fraud requirements. You can ask us at any time what data we hold on your account, request a copy of it, or ask us to correct inaccurate details. If you want your account closed and data handled accordingly, contact our privacy team and we will explain what can be deleted immediately and what must be retained under standard record-keeping practice.

Contacting Our Privacy Team

If you have a question about what data we hold, want to update your details, or want to raise a concern about how your information has been handled, contact our support team through live chat or email from within your account and mark it as a privacy request. We aim to respond promptly and will confirm what action has been taken.

Full details of our operating entity, including the registered company name behind Spirit Casino, are published in the site footer. Please confirm those details there if you need them for a formal privacy request or a payment provider dispute.

For related information, see our Terms and Conditions, our Payments page for a breakdown of how each method handles your financial data, and our Responsible Gaming page if you want tools to manage your play. Ready to play? Register here.